At Chester & Cooke, we’re passionate about creating bespoke, high-quality products with care and attention to every detail. You can read my Mission statement here and also my ethos that I am building my business by. I have also put together answers to some of the most common questions about our products to help you feel confident and informed.
If you can’t find what you’re looking for, please don’t hesitate to get in touch—we’re always happy to help!
To design and lovingly craft bespoke high quality products that solve your problems.
To create products you will enjoy and treasure, and will enhance your home and Garden.
To provide the very best friendly and personal customer service that will give you confidence yet make you feel warm and fuzzy.
- As we grow we must always have the environment at the centre of our thoughts and processes
- We aim to use all recyclable packaging
- We reuse packaging from our suppliers
- We ensure our suppliers are ethical and use sustainable forest management
- We aim to partner with suppliers based in the UK where possible.
- We aim to keep environmental impact at a minimum from waste management to our manufacturing processes.
Are all the products designed by you? – Yes all the wooden products are designed by me Liz Cooke. I take great care in producing products that solve problems and are truly practical. I will test the products and usually have many prototypes before I get to a final product. I protect my designs with the IPO office.
Are all the products made by you? All the wooden products are made in our workshop in Peterborough. There are items such as the stainless steel dog bowls, hooks for our hangers, and our cushion dog beds that we buy in from suppliers. Where possible, I source my extra products and materials from UK suppliers and manufacturers.
Is the wooden material you use waterproof? – Yes the coating on our wood makes it waterproof; however, the cut edges and engraving may be best treated with a yacht varnish if they will be exposed to the elements.
Do you ship to Europe? – Yes I do – however you may be better using my Etsy shop which is set up using their custom code for paying duties and taxes which makes shipping easier. – If you wish to still purchase on my website. Custom duties and taxes will be payable when it reaches customs in your country. The courier should contact you and any duties will need to be paid directly to them before the parcel will be released.
Do you ship outside the EU? – Yes I will ship worldwide and have shipped as far as Australia, Hawaii, and Japan. I ship regularly to the US. If your country isn’t set up for me to ship to you, please get in touch sales@chesterandcooke.co.uk and I will get your country added.